Job Description

Salary: $91,800 - 151,600 per year Requirements:

• A Bachelor's degree in Business, MIS, or a related field is preferred.
• A minimum of five years of experience in supporting business technology systems is required.
• Seven years of experience in supporting HR technology systems (Workday) is preferred.
• Five years of experience specifically in supporting HCM and/or Recruiting within the Workday System is preferred.
• Experience implementing or supporting HiredScore is a plus.
• Advanced proficiency in corporate and job-specific technology as it evolves (e.g., hardware, software, applications, and systems tools).
• Advanced analytical thinking skills to identify future problems or opportunities and make informed decisions.
• Advanced relationship management skills, fostering productive networks to meet goals and achieve results.
• Strong verbal, written, and listening communication skills.
• Advanced facilitation and teamwork abilities, working effectively in interdependent situations.
• Experience in conflict management, bringing conflicts into the open and resolving them collaboratively.
• Change management skills, maintaining focus amid ambiguity or demanding situations.
• Ability to identify, assess, manage, and take intelligent risks to meet objectives.
• A high school diploma or equivalent is required.

Responsibilities:

• Collaborate with business leadership to develop long-term strategies that address evolving business and technical needs.
• Assess and communicate the impacts of changes in the business and technology environment.
• Cohesively bring together diverse stakeholder groups to drive consensus and establish a shared understanding between customers and the solution delivery team.
• Handle all aspects of a specific system/application's life cycle, including evaluation of enhancement requests, requirements development, testing, implementation, troubleshooting, and maintenance of system documentation.
• Anticipate and identify proactive system opportunities to meet business needs based on comprehensive knowledge of business capabilities and products.
• Leverage business acumen to recommend operational process improvements for projects and system enhancements.
• Work with stakeholders to prioritize requirements based on business value, risks, and constraints.
• Develop requirement work plans, identify task dependencies, and determine resource skill requirements.
• Support risk management and change management initiatives.
• Validate that the solution aligns with business capabilities and objectives.
• Maintain current state documentation of systems and processes, ensuring the development of training materials.
• Lead troubleshooting and defect resolution processes, managing resources and overseeing ticket management.
• Proactively communicate the status of enhancements, change requests, and defects.
• Simultaneously support multiple projects and perform other responsibilities as assigned.

Technologies:

• Hardware
• Support

More:

At Travelers, we are committed to caring for our customers, our communities, and each other. This commitment, known as the Travelers Promise, has helped us maintain a strong reputation as one of the leading property casualty insurers for over 160 years. We offer a culture rooted in innovation and collaboration, allowing our employees to thrive in what they do.

Our annual base salary range for this position is between $91,800.00 and $151,600.00, determined by various factors including role complexity, candidate experience, and location. As part of our comprehensive benefits program, employees are also eligible for performance-based cash incentive awards.

We encourage involvement in the community through our Matching Gift and Volunteer Rewards program, providing opportunities for employees to give back. Join us to enjoy benefits such as health insurance from day one, a generous retirement matching program, at least 20 days of Paid Time Off annually, and wellness support to help you succeed both personally and professionally. At Travelers, we are an equal opportunity employer and value the unique strengths each individual brings to our organization.

last updated 37 week of 2025

Job Tags

Full time,

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